Refund policy

• All bonsai plants are living, naturally evolving works of art, so their appearance may vary slightly from photos due to growth, pruning, and seasonal changes. For this reason, we do not accept returns or refunds based on minor differences in shape or form.
• Pots may show natural texture, glaze variation, or light marks from use—these are normal characteristics, not defects.
• We carefully check each plant’s condition before shipping and pack it securely to reduce the risk of damage in transit. Delivery is arranged and managed by us. If your plant or pot arrives significantly damaged due to shipping, please contact us with photos and we will review your case and, where appropriate, offer a return or refund.

If you have any questions, feel free to get in touch—we’re happy to help.